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How To Create A Customer Centric Strategy For Your Business Customer Relationship Management Concepts And Technologies
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Customer relationship management concepts and technologies. This paper brings an overview of relationship marketing rm and how it changes to customer relationship management crm from relationship marketing rm. Pdf on jan 1 2011 savita verma and others published customer relationship management challenges in e business find read and cite all the research you need on researchgate. Customer relationship management is a combination of people processes and technology that.
This study utilises an approach that is referred to as explorative because it aims to evaluate the challenges an organisation faces in implementing successful customer relationship management crm using various analytical tools.
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