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Customer relationship manager salary in axis bank. Crm call centercall center crm is computer software solutions made to help each and every call center agent in accessing the right knowledge and information regarding on the history of their costumerthe purpose of this is to simply make some improvement on the total customer experience. Abstract the call centre industry is a relatively new phenomenon. Types of customer relationship management crm technology crm software.
Our crm for call center solution is close link with customers. A contact center also referred to as a customer interaction center or e contact center is a central point from which all customer contacts are managed. Vcallglobal provides customer relationship management solution with 360 degree view of your sales.
It is typically desktop software which integrates on the existing back office and telephony applications. As many organisations are now providing customer service and support via call centres due to the lower cost of operating issues.
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