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The goal of customer relationship management is to. Customer relationship management crm mcq pdf for dfccil executive operating exam 2018 dedicated freight corridor corporation of india dfccil released notification for operating station master controller 109 post which expected exam will be conduct between 1 5 october 2018. Parvatiyar and sheth 2001 defined crm is a comprehensive strategy and process of acquiring retaining and partnering with selective customers to create superior value for the company and the customer. Distinguish between individual customer and group customer.
Crm stands for customer relationship management. It is a strategy and practices that companies use to manage and analyze customer. Customer relationship manager is a fancy job title and you will always compete with other people for the job.
100 marks answer all questions. What do you mean by customer perception. The study is built.
Customer relationship management is a very interesting. If you are a skilled customer relationship management crm executive and looking for a job suitable job then prepare well for the job interview questions with our interview questions and answers page on wisdom jobscustomer relationship management job is an approach to manage a companys interaction with current and potential customers. Crmcustomer relationship management multiple choice questions with answers 1.
Dba 7065 customer relationship management regulations 2013 time. Top 15 social media interview questions answers top 50 call center interview questions answers top 20 customer service interview questions and answers top 14 public relations pr. Who are the stakeholders of crm and their roles responsibilities.
Two mark sixteenmark questions and answers. Customer relationship management is about a acquiring the right customer b instituting the best processes c motivating employees d all of the above answerd 2. It can be five ten but also fifty depending on the employer and the salary offer.
2 marks questions and answers. Conclusion answers to all questions. This study utilises an approach that is referred to as explorative because it aims to evaluate the challenges an organisation faces in implementing successful customer relationship management crm using various analytical tools.
Unit i introduction to crm. Part a 10 2 20 marks 1.
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