Customer Relationship Management Strategy For Kirloskar Oil And Engines Limited Koel, 41st Annual Engine Yearbook Diesel Progress
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We also have support systems such as mean time to restore engine down order and first pick availability to ensure maximum uptime of our generating sets.
Customer relationship management definition quizlet. A customer relationship management strategy is designed to increase revenue and profitability by attracting new customers growing customer business increasing customer satisfaction and loyalty enabling more efficient business processes and utilizing lower cost technologies. The contract will be signed between customer koel. 1 year 3 years and 5 years.
Payment to be made in the name of kirloskar oil engines limited. Pro active management of service schedules through centralized customer relationship management system. The engines are branded as kirloskar.
A case study of kirloskar oil engines limited chap. Customer relationship management crm to provide a proactive and quick service response we have a fully integrated crm system to promptly respond to the customers service calls and provide extensive support. This includes operational maintenance and repair contract.
Kirloskar oil engines limited founded in 1946 and popularly known as koel is indias leading manufacturer of the finest and widest range of diesel engines from 3 hp to 800 hp and from 2400 hp to 11000 hp.
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