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It customer relationship management. Customer relationship management model source. Owners understand the basics of customer relationship management crm and more specifically how the internet can help you implement crm in your business. Fakultas dakwah dan komunikasi universitas islam negeri sunan kalijaga yogyakarta 2017.
11302018 102126 am. Penelitian ini bertujuan untuk menjelaskan strategi customer relationship management pt. Kereta api indonesia persero daop 6 yogyakarta terhadap loyalitas pelanggan kereta api.
Superstore retailing context in bangladesh palto datta. As a scholarly inquiry it is highly paid attention and has stimulated research community and global business interest. The influence of customer relationship management through customer retention of creative industry in a culinary sub sector at bandung city p.
Crm concept is prevailed in the 1990s in the domain of business. 27 payne and frow 2006 emphasise that a single process based framework provides deeper insight into achieving success with. Journal of business and retail management research jbrmr vol.
There understanding range from it driven programs. Customer relationship management this booklet is designed to help small and medium business. Customer relationship management introduction crm is nothing short of a strategy which places customers in a pivotal position for the organisation.
At present a number of different conceptual understandings are associated with the term customer relationship management crm. Vol 5 no 6 2018 the improvement expatriate performance through adjustment p01 07 sylvia sari rosalina. It changes the focus of the organization to better exploit its key relationship.
Download full text pdf read full text. If you want to understand how to better meet your clients needs this booklet is for you. Program studi ilmu komunikasi fakultas psikologi dan ilmu sosial budaya universitas islam indonesia.
Strategi customer relationship management pt. Relationship marketing rm principles a developing area of modern day marketing is the base of customer relationship management crm rahimi kozak 2017.
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